Leadership

Dr. Susan Weaver

Dr. Susan Weaver President

Susan joined KEPRO as President in July of 2018.

As President of KEPRO, Susan serves as the lead operating executive and deploys corporate strategy to achieve expected results as well as enhance KEPRO’s suite of services and solutions in the commercial payer space. Leveraging more than 25 years of clinical experience and leadership in large health plans and health systems, Susan will be instrumental in KEPRO’s future solution delivery models and approaches.

Susan most recently served as Chief Executive Officer for C3HealthcareRx, an innovative company providing in-home medication management and personalized pharmacy services. In her time as CEO the company doubled in size with the addition of two pharmacies and the expansion of licensing to 13 states. In addition, Susan reorganized operations to deliver outcomes for a large national health plan and system to create a scalable, replicable model.

Before her time at C3HealthcareRx, Susan served as the Chief Medical Officer for Blue Cross Blue Shield of North Carolina, the state’s largest insurer, where she led the company’s Health Delivery Redesign and Network Management divisions as well as Medical Policy, Medical expense strategy, disease management and wellness programs, network quality and performance, quality improvement accreditation, and appeals and grievances.

Susan previously held various executive positions at WakeMed Health & Hospitals, including serving as the organization’s Executive Vice President of Medical Affairs and Physician Practices. She is also a founding member and former Executive Director of Alliance Medical Ministry, a not-for-profit organization providing a medical home to the working uninsured of Wake County, NC.

Susan has received numerous awards throughout her career and is a sought after board member. She currently serves on several boards and is active in community service and professional organizations.

Susan received her B.S. in Psychology from Duke University, and her M.D. from Duke University School of Medicine. She completed her residency at Massachusetts General Hospital in Boston, Massachusetts and is board-certified in Internal Medicine and a fellow of the American College of Physicians.

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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862