Office Locations

KEPRO Headquarters
777 East Park Drive
Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862
www.kepro.com

Commercial Operations & Appeals
6085 Marshalee Drive - Suite 110
Elkridge, MD  21075
Phone: 888.522.7742
Fax: 407.475.3903
General Contact for Commercial Appeals
reviewservices@kepro.com

KEPRO BFCC QIO (Area 3)
Rock Run Center
5700 Lombardo Center Drive, Suite 100
Seven Hills, OH 44131
Phone: 216.447.9604
Fax: 844.878.7921
www.keproqio.com

KEPRO BFCC QIO (Areas 2 & 4)
5201 W. Kennedy Blvd, Suite 900
Tampa, FL 33609
Phone: 813.280.8256
Fax: 844.834.7129 (Area 2)
Fax: 844.834.7130 (Area 4)
www.keproqio.com

Absence Management Program 
6085 Marshalee Drive - Suite 110
Elkridge, MD  21075
Phone: 262-289-3196
Fax: 866-350-3568
eap.kepro.com

Employee Assistance Program 
6085 Marshalee Drive - Suite 110
Elkridge, MD  21075
Phone: 800-713-6251
Fax: 866-480-8341
eap.kepro.com

Florida – PASRR
3653 Cagney Drive 
Suite 202 
Tallahassee, FL 32309 
Phone: 866.880.4080
Fax: 866.677.4776
flpasrr.kepro.com

Agency for Persons with Disabilities site:
http://www.flpasrrdd.com/

Florida – Hillsborough County
6085 Marshalee Drive, Suite 110
Elkridge, MD 21075
Tollfree: 866.495.8388
Fax: 866.889.6516
ProviderIssues@kepro.com
hchcp.kepro.com/contact.aspx

Illinois Medicaid Services
15255 S. 94th Ave.
Ste. 500
Orland Park, IL 60462
Phone: 708.428.6353

Maine – ASO & Assessments 
400 Technology Way, Suite A
Scarborough, ME 04074
Phone: 207.239.3201
Fax: 866.325.4752
www.qualitycareforme.com – ME ASO site
meassess.kepro.com -
ME Assessment Services Agency Site

Massachusetts – EQRO
P.O. Box 540241 
Waltham, MA 02451-0241
Phone: 617.723.8700

Minnesota – Medicaid Services
BLN Office Park
2051 Killebrew Drive
Suite 210
Bloomington, MN 55425
Phone: 952.955.4766

The Funds - UMWA

BLN Office Park
2051 Killebrew Drive
Suite 210
Bloomington, MN 55425
Phone: 952.955.4766
mhcp.kepro.com

New Hampshire PASRR
400 Technology Way
Suite A
Scarborough, ME 04074
Phone: 844.526.4480
Fax: 844.490.9555

New York DOCCS
Phone: 866.736.4095
Fax: 844.879.4481

Ohio Medicaid
Toll free line: 844.854.7281
Email: OHMedicaid@KEPRO.com
ohmedicaid.kepro.com

Ohio – PASRR
2029 Riverside Drive
Suite 102
Columbus, OH 43221
Phone: 614.929.3990
Fax: 844.285.9764

Oregon Health Plan Care Coordination (OHPCC)
1750 Blankenship Road
Suite 425
West Linn, OR 97068
Toll Free Phone: 800.562.4620
Phone: 503.404.4092
Fax: 866.350.1311
http://www.ohpcc.org/

Pennsylvania – Health Care Quality Unit
8981 Norwin Avenue
Building #1 Suite 201
North Huntingdon, PA 15642
Phone: 724.864.0715
Fax: 724.864.3750
https://hcqu.kepro.com

SC DHHS Medicaid Services
2810 N. Parham Rd., Suite 305
Henrico, VA 23294
Phone: 855.326.5219
Fax: 855.300.0082
http://scdhhs.kepro.com
atrezzoissues@kepro.com

Tennessee Medicaid Services
310 Great Circle Road
Nashville, TN 37243
Phone: 615.507.6641

TRICARE
Attn: TRICARE Operations
777 East Park Drive
Harrisburg, PA 17111-2754

Tricare Hotline: 877.841.6413
FAX: 877.841.6414
Email: tricare@kepro.com

TRICARE Appeals:
KEPRO
Attn: Recon/Appeals Section
777 East Park Drive
Harrisburg, PA 17111-2754
tricare.kepro.com

Virginia Medicaid Services (VA DMAS)
2810 Parham Drive, Suite 305
Henrico, VA 23294
Phone: 804.622.8900
Fax: 804.497.1334
http://dmas.kepro.com
ProviderIssues@kepro.com

West Virginia – ASO 
1007 Bullitt Street
Suite 200
Charleston, WV  25301
Phone: 304.343.9663
Fax: 866.521.6882
wvaso.kepro.com

Find an Answer

Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

See all locations

777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862