News

KEPRO to Provide Case Management Services for Virginia’s Development Disability Community

HARRISBURG, PA – KEPRO announced today that the Middle Peninsula Northern Neck Community Services Board (MPNNCSB) of Virginia has awarded KEPRO its case management/support coordination for the developmental disabilities (DD) contract.

KEPRO will provide case management/support coordination services 24 hours a day, 365 days a year to individuals with developmental disabilities, ensuring that individuals receive DD services, as well as any behavioral health and substance abuse services needed. KEPRO’s Qualified Intellectual Disabilities Professional case managers will assess, plan, facilitate, and advocate for options and services to meet each member’s needs and goals.

“We look forward to assisting the MPNNCSB to promote and protect the health, safety, and well- being of their citizens,” said KEPRO President and CEO Joseph A. Dougher. “Our work will ensure that each individual has access to appropriate, high quality, person-centered, evidence-based services, and that these services are used most cost effectively.”

KEPRO’s case management will include a collaborative approach to respect the individuals’ choice while incorporating community integration.

On March 13, KEPRO began providing case management services to citizens residing in 10 counties in Virginia, including Gloucester, Mathews, Middlesex, Essex, King & Queen, King William, Lancaster, Richmond, Northumberland, and Westmoreland.

To learn more about the services and solutions KEPRO offers, visit www.kepro.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, JKopko@Kepro.com, 717.564.8288 x7076

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KEPRO Provides Assessments for I/DD Community in Texas

HARRISBURG, PA – KEPRO announced today that it has been selected by FEi Systems to provide assessments for the Texas Health and Human Services and Department of Aging and Disabilities Services to ensure individuals with developmental or intellectual disabilities (I/DD) are receiving appropriate care.

KEPRO will be implementing the assessment pilot from April 3 through August 31. KEPRO will be mailing introductory postcards to more than 8,000 individuals, guardians and families in 15 northeast Texas counties requesting volunteers for the assessments beginning on May 1.

“At KEPRO, we customize our solutions and services to meet our client’s needs,” said KEPRO President and CEO Joseph A. Dougher. “Our work in Texas is a great opportunity for us to leverage our clinical expertise and field staff to gain valuable insight for the state on the necessary services needed for their citizens.”

KEPRO’s clinical staff will conduct in-person meetings with I/DD individuals and their families or guardians, utilizing the interRAI ID assessment. A sample size of 1,368 assessments will need to be completed for validity.

Individuals, guardians, or family members residing in northeast Texas can contact KEPRO at any time at 1.844.831.5974 to volunteer to complete an assessment or to ask questions about the assessment process.

To learn more about the services and solutions KEPRO offers, visit www.kepro.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, JKopko@Kepro.com, 717.564.8288 x7076

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KEPRO to Provide Utilization Management in Maine

HARRISBURG, PA – KEPRO announced today that the Maine Department of Health and Human Services (DHHS) has awarded KEPRO its Utilization Management Services contract.

KEPRO as Maine DHHS’s Administrative Services Organization (ASO) will now be extending services to include Utilization Management including utilization review and quality management improvement for individuals who request or receive behavioral health services through MaineCare.

“For 10 years KEPRO has worked with Maine in the delivery of behavioral health services for their citizens,” said KEPRO President and CEO Joseph A. Dougher. “We are excited to continue serving Maine and look forward to providing additional services to make certain that the citizens of Maine receive the appropriate level of care they need.”

Since 2007, KEPRO has served the Maine DHHS to provide a Behavioral Health Utilization Management System for services currently purchased through the State’s Office of MaineCare Services and administered by the Office of Substance Abuse and Mental Health Services, Office of Child and Family Services, and the Office of Aging and Disability Services.

Under the new contract, KEPRO will provide prior authorization, registration, continued stay review, retrospective review, pending eligibility review, as well as, ensuring the prevention of duplicative services and verifying eligibility for MaineCare’s behavioral health services.

To learn more about the services and solutions KEPRO offers in Maine, visit www.qualitycareforME.com.

KEPRO, a leading quality improvement and care management organization, offers innovative and outcomes-focused solutions to reduce the utilization of health care resources and optimize quality of care for public and commercial clients. To learn more about KEPRO, visit www.KEPRO.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, jkopko@kepro.com, 717-564-8288 x7076

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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862