News

KEPRO Awarded Contract for New Hampshire Preadmission Screening and Resident Review

HARRISBURG, PA – KEPRO announced that it will be serving the citizens of New Hampshire through an awarded contract from the New Hampshire Department of Health and Human Services (NH DHHS) for the implementation and management of the Preadmission Screening and Resident Review (PASRR) program.

“We look forward to serving the citizens of New Hampshire,” said KEPRO President and CEO Joseph A. Dougher. “With nearly 10 years of PASRR experience, we’ll be able to quickly and efficiently implement New Hampshire’s PASRR program to ensure that all individuals are receiving the care and services they need.”

Through this contract, KEPRO will provide Level I and Level II Evaluations and Determinations to ensure that individuals with mental illness, intellectual disability or a related condition are served in the least restrictive setting. In addition, KEPRO will evaluate the Nursing Facility Level of Care (LOC) for Medicaid recipients or those seeking Medicaid as payment for long term care services in the Choices for Independence Program.

KEPRO’s PASRR process assists with determining whether an individual being evaluated through a Level I Preadmission Screening process has a mental illness, intellectual disability or a related condition. If so, KEPRO conducts a Level II evaluation to determine whether the individual requires nursing facility level of care or whether the individual has a need for specialized services.

The contract will go into effect on November 1, 2016 and KEPRO will provide services for approximately 4,000 New Hampshire citizens.

To learn more about the services and solutions KEPRO offers, visit www.kepro.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, JKopko@Kepro.com, 717.564.8288 x7076

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APS Healthcare is Now KEPRO; Maine’s Mental Health Services Enhanced with Change

HARRISBURG, PA – APS Healthcare announced today that it will be serving the citizens of Maine as KEPRO, leveraging expertise and continuing its partnership with the Maine Department of Health and Human Services (DHHS) to build healthier communities through mental health and substance use services to ensure individuals receive appropriate care and support.

Since 2007, KEPRO has been serving DHHS to provide a Behavioral Health Utilization Management System for services currently purchased through the State’s Office of MaineCare Services and administered by the Office of Substance Abuse and Mental Health Services (SAMHS), Office of Child and Family Services (OCFS), and the Office of Aging and Disability Services (OADS).

As part of the rebranding initiative KEPRO unveiled the newly designed website, www.qualitycareforME.com that includes enhanced usability and content to further assist Maine’s members and providers, alike.

“We are dedicated to serving our clients and the citizens of Maine,” stated KEPRO President and CEO Joseph A. Dougher. “This rebranding and the enhanced website emphasizes our dedication to deliver on our promise of providing Intelligent Value to everyone we serve.”

Maine’s enhanced website provides quick and easy access to essential information and programs to assist individuals, families and providers in getting the resources they need. The site is enhanced with richer online content that is easy to navigate. The website will be updated on a regular basis to ensure that content is always up-to-date and accurate.

In May of 2015, APS Healthcare was acquired by KEPRO, a leading quality improvement and care management organization. The combination has enhanced KEPRO’s ability to provide comprehensive and high quality service offerings through an integrated approach and customized solutions.

To learn more about the services and solutions KEPRO offers, visit www.kepro.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, JKopko@Kepro.com, 717.564.8288 x7076

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APS Healthcare Announces Corporate Name Change to KEPRO

HARRISBURG, PA – APS Healthcare announced today that it will formally change its company name to KEPRO to unite with its parent companies’ brand, mission and values as of August 1, 2016.

APS Healthcare began as a behavioral health company more than 20 years ago, dedicated to the design and delivery of specialty health services that focus on health improvement as a means to lowering costs and improving quality of life.

“As one company we can move forward in our vision to transform medical management to ensure that we treat each individual through an integrated, customized approach,” said KEPRO President and CEO Joseph A. Dougher. “Through our partnership we’ve enhanced our ability to provide comprehensive and high quality service offerings to meet our clients’ and their members’ needs.”

In May of 2015, APS Healthcare was acquired by KEPRO, a leading quality improvement and care management organization. KEPRO’s tailored programs maximize members’ quality of life, and realize greater cost savings for members and clients alike.

Since 1985, KEPRO has helped more than 20 million members lead healthier lives through clinical expertise, integrity and compassion.

“This change unites us as one company. We will leverage our expertise and deliver on our promise to build healthier communities with our partners,” stated Dougher. “We will continue to provide Intelligent Value through every customized service and solution we offer.”

The name change is part of the larger rebranding effort of all APS Healthcare businesses which will adopt the KEPRO brand as of Aug. 1. Clients, partners and vendors will find no change in the quality of services or solutions offered. All future business activity will be conducted under the KEPRO name.

To learn more about the services and solutions KEPRO offers, visit www.kepro.com.

You can also get health tips, information about our organization or learn about exciting job opportunities by following us on Twitter, on  Facebook or on LinkedIn.

Media Contact: Jamie Kopko, Director of Corporate Communications, JKopko@Kepro.com, 717.564.8288 x7076

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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862