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Care Management

Smoothing the road to recovery.

Care Management


Case Management

We work hand-in-hand with hospitals to help monitor the health of your members and help them get back on their feet faster. Our proprietary care management processes minimize readmissions, emergency room visits and other cost-intensive medical services. We also offer specialty programs targeting specific conditions to maximize efficiency and savings.

Learn more about our Care Management services and solutions.


Specialty Case Management

Sometimes you need a specialist

Heart Failure Management

We help reduce the cost in lives, pain and expenditures by helping members stay in compliance with treatment, medication and fitness regimens.

Oncology Management

Decreasing cancer treatment costs, improving overall health outcomes, and preserving each member’s dignity during this difficult time is our mission.

End of Life Care

Our compassionate case managers work with members and families to make important advanced care decisions reflective of their spiritual and culture beliefs. Our interventions maximize each member’s quality of life, reduce/manage pain and depression, and provide advance directive education during this difficult time. We help each member address difficult topics, such as living wills, do not resuscitate orders, palliative care, medical powers of attorney, organ donation, and hospice care. We also support the member’s family as they work through their own grief.

Learn more about our Specialty Case Management services and solutions.


Chronic Care Management

Healthier, happier and more productive lives.

Those are just a few of the benefits of chronic care management to your members, as well as reduced treatment costs across the board. That’s why we emphasize wellness, prevention and targeted intervention to help people manage their conditions. In addition to better care, we expect to deliver enhanced ROI over traditional treatment-only models.

Learn more about our Chronic Care Management services and solutions.


Maternity Management

Delivering healthier babies and stronger ROIs.

KEPRO is committed to making this joyous time free of complications, unnecessary pain and premature births as possible for your expectant mothers. Our comprehensive maternity management program focuses on prevention, education and constant monitoring for changes in risk. The costs associated with pregnancy-related complications are too high to pay in every way and we’re here to offer solutions that are both exceptionally caring and cost-effective.

Learn more about our Maternity Management services and solutions.


KEPRO Wellness

Reduce pain, risks and costs. 

Giving advice is easy. But staying healthy is hard work. That’s why KEPRO Wellness goes beyond tips and delivers customized nutrition, exercise and behavior change programs that make it easier for participants to reach their goals. Our digital coach is on call 24/7, for the fit and healthy and chronic care participants alike.

Available in English or Spanish.

Learn more about our KEPRO Wellness services and solutions.


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Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862