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Employee Assistance Program

Restoring personal and professional effectiveness.

At KEPRO we are passionate about changing behaviors. Our mission is simply to: Improve the health of those we serve. The KEPRO Employee Assistance Program (EAP) distinguishes ourselves in our ability to bring clinical and organizational excellence to our customers through a boutique of services all designed to improve wellness, enhance organizational performance and reduce financial outcomes.

At any moment, nearly 50 percent of individuals are experiencing issues that affect their productivity and overall well-being, such as financial stress, relationship problems, or addictions. Companies often have difficulty identifying employee behaviors that are associated with performance and productivity issues, and are challenged to find effective solutions that are in the best interest of both the employee and the company.

KEPRO’s EAP and Work-Life services are designed to help employees resolve a wide range of issues and restore both personal and professional effectiveness.

Employee Assistance Program

KEPRO’s EAP assists organizations and their workforce in managing the personal challenges that impact employee well-being, performance and effectiveness. KEPRO’s EAP consultants employ a comprehensive approach that identifies issues impacting the employee and assists them in developing meaningful solutions.

Work-Life Services

KEPRO offers both Web and telephonic access to a variety of work-life services and products designed to assist employees in better managing their daily responsibilities. When combined with the EAP, these services offer an extensive network of support for employees and their dependents.




Improving overall workforce health and productivity.

Employers today need a partner with the knowledge and experience to assess and positively impact the cost of employee absence in the workplace.  KEPRO offers absence management through tailored services and solutions that assist our clients in managing their employee absences. Each solution is designed to reduce absence-related costs and improve overall workforce health and productivity.

Using our sophisticated tracking program, KEPRO provides employers with detailed absence management tracking and reporting.  We analyze absence trends for an employer's population and provide recommendations on programs the employer may want to consider implementing to reduce absenteeism and improve productivity.

FMLA Management and Reporting

Our clinical staff is knowledgeable regarding the Family and Medical Leave Act (FMLA) laws and regulations on state-specific and federal policies.

We offer:

  • Single point of contact for all leave notification
  • Simplified leave tracking and reporting
  • Centralized and consistent FMLA Management and Administration
  • Ability to proactively respond to absence trends 
  • Federal and state compliance 
  • Seamless integration with an employer’s Short-Term and Long-Term Disability Management Programs
  • Coordination with the employers other healthcare vendors 

Short Term Disability

Effective disability management involves a comprehensive assessment of both medical and behavioral health factors.  While disability often emanates from a physical problem, duration and severity is usually governed jointly by medical and behavioral health processes. Our disability management team focuses on increasing employee's productivity, facilitating their timely recovery, while helping to reduce disability costs.

  • Assessment and Case Planning
  • Active Intervention
  • Return to Work Coordination
  • Follow up and Case Closure


Find an Answer

Please describe KEPRO data security that ensures member information is protected.

As an organization that is charged with storing and transferring Protected Health Information (PHI), KEPRO is bound by HIPAA regulations, and is accustomed to managing the security and privacy of PHI. KEPRO currently exchanges data successfully and confidentially via secure encrypted means in support of all of our federal, state, and local government programs, and with commercial clients.

KEPRO has been implementing and supporting systems that require medical record, data security, and transmission for more than a quarter of a century, and has always placed primary importance on using systems that allow for fast and efficient connectivity, while still providing the highest level of data and system security. Our proven internal and external policies and protocols ensure compliance with state and federal laws and regulations, as well as any additional security measures you may require.

We have a stringent KEPRO Comprehensive Confidentiality Plan that governs our processes. KEPRO’s Privacy Officer, Security Officer, and the Compliance Officer have ultimate responsibility for oversight of the processes and procedures contained in the KEPRO Comprehensive Confidentiality Plan.

KEPRO's system is secure. Our information systems are secured by an in-depth strategy that utilizes multiple layers of operational, management, and technical controls to protect KEPRO assets. We also employ software programs designed to prevent unauthorized use by staff or outside entities.

All KEPRO information systems employ common security controls such as Firewalls, Anti-virus, Role Based Access, FIPS 140-2 Encryption for mobile devices, and the requirement of strong passwords. Information system users are assigned a security role based upon access requirements relevant to their positions and information/program privileges.

The HIPAA Security Rule requires entities to implement information systems that control access to healthcare and related systems. KEPRO adopts a subset of NIST 800-53 Rev 3 Security controls to maintain compliance with HIPAA. Based on these security standards, KEPRO mitigates risk to its Information system by focusing on such controls as:

  • Log-In Security. HIPAA security requires the use of secure User IDs and the use of passwords. KEPRO requires multiple account authentication processes within its information systems to verify the identities of our end-users. KEPRO's policy requires strong passwords that are changed frequently.
  • Access Control. HIPAA requires one of the following: Context Based Access, Role Based Access, or User Based Access. User Based Access is part of the Log-In Security component. KEPRO's Role Based Access gives individual users access relevant to their function in the organization.
  • Audit Trail. HIPAA requires the use of an audit trail to identify who accesses PHI. KEPRO systems track those who change the patient record, the date and time the record was modified, and the specific information changed. The system includes a read only audit trail that captures each time a system user views a case.
  • Session Time-out. KEPRO information systems account for session inactivity by locking screens after 10 minutes of inactivity.
  • KEPRO's physical space is secure. KEPRO’s computer, telephone, and hardware systems are located in climate controlled rooms with fire-suppression and electronic locking system. We allow only authorized access to the room.
  • KEPRO focuses training on confidentiality and security issues. All KEPRO employees undergo rigorous training on security and confidentiality of PHI. We have successfully provided this training to all staff regardless of their respective roles/duties.

KEPRO Headquarters

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777 East Park Drive, Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
Fax: 717.564.3862